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The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Centre for Emerging Technologies Skill Standards for Information Technology and other research worldwide.

The following chart depicts the advised sequence for many of the Microsoft training courses. This chart can be used as a guide, however, we strongly suggest you consult with us to assist in planning your IT training schedule.

For further information on individual courses depicted below, please refer to the following pages:

• 2261: Supporting Users Running the Microsoft Windows XP Operating System
• 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System
  

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To register for an IT Course or Certification program simply complete the registration form and fax it to your nearest training centre. Fax details are found on the registration form.

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