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SDI has a range of certification programs, including:

• Service Desk Foundation (SDF)
• Service Desk Analyst (SDA)
• Service Desk Manager (SDM)

View the recommended SDI Learning Path.

Why Become Certified?

SDI, the world's largest membership association for service and support professionals, sets the standard for soft skill certification for the service and support industry.

SDI’s individual qualification program is based on internationally recognised, open standards designed by IT help desk experts, consultants, industry leaders and practitioners. The first of its kinds to be launched in the industry, the program creates a set of practices and a recognised career path for the help desk and IT support industry worldwide. SDI’s aim is to improve help desk standards and to establish a structured education and career path for the industry.

How to Certify

In order to become Help Desk certified, applicants must pass one or more certification tests. The courses in EXCOM’s Help Desk certification training programs are available for those applicants who need instruction to prepare for the tests.

SDI Certification Requirements

Help Desk certification candidates have the choice of the following paths:

SDF      Pass one certification exam

SDA     Pass the SDF, plus one additional certification exam

SDM     Pass the SDA, plus one additional certification exam

SDI Certification Benefits

Enhance What You Already Know

To prepare for certification testing candidates will need to first obtain the required level of knowledge. This can be achieved through attending a training program. The training program approach is highly recommended for anyone who is not already very experienced or does not have access to suitable equipment and facilities to undertake their preparation.

During your training program at EXCOM you’ll gain knowledge and experience by using quality Help Desk Official Curriculum (HDOC). This enhances your work experience by exposing you to Help Desk software, resources, documentation and practical computer based lab sessions. In addition, all EXCOM Education training includes additional services designed to ensure effective preparation for certification tests, such as access to lab facilities for practice, unlimited post-course technical support, and personalised advice and guidance regards the individual candidate’s progress

Certification Testing

To register for a test, call your nearest EXCOM branch and everything will be arranged for you. When you call let the EXCOM staff member know that you want to register for a Help Desk proficiency test and have the following information available:

• Your testing ID number (first time applicants are assigned one)
• Test name or number
• Date and time you wish to take the test
• Current credit card

Register NOW
To register for an IT Course or Certification program simply complete the registration form and fax it to your nearest training centre. Fax details are found on the registration form.

Click here for Registration Form or Register Now.