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Course Length: 5 days

Course Overview

This course replaces Implementing Secure Converged Wide Area Networks (ISCW) and Optimizing Converged Cisco Networks (ONT).

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 is a five day instructor-led training course, designed to help network professionals improve the skills and knowledge that they need to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP® certification. This course is a component of the CCNP curriculum.

Students will learn to monitor and maintain complex, enterprise routed and switched IP networks. Skills include the planning and execution of regular network maintenance, as well as support and troubleshooting using technology-based processes and best practices, in a systematic and ITIL-compliant approach. Extensive labs emphasize hands-on learning and practice to reinforce troubleshooting techniques.
The course is appropriate for enterprise network engineers with at least one year of job experience who are ready to advance their skills and work independently on complex network solutions.

Audience

Network professionals, including network engineer, network operations center (NOC) technical support personnel, or help desk technicians, who want to improve their skills maintaining and troubleshooting complex Cisco IP networks

Course Outline

Course Modules

1. Planning Maintenance for Complex Networks
2. Planning Troubleshooting Processes for Complex Enterprise Networks
3. Maintenance and Troubleshooting Tools and Applications
4. Maintaining and Troubleshooting Campus Switching-Based Solutions
5. Maintaining and Troubleshooting Routing-Based Solutions
6. Maintaining and Troubleshooting Network Security Solutions
7. Maintaining and Troubleshooting Integrated, Complex Enterprise Networks

E-Learning Modules:

1. Troubleshooting Performance Problems on Switches
2. Troubleshooting Wireless Connectivity
3. Troubleshooting Voice over IP
4. Troubleshooting Video
5. Troubleshooting Multicast
6. Troubleshooting NAT and PAT
7. Troubleshooting DHCP
8. Troubleshooting IPv6, OSPFv3, and RIPng

Upon completing this course, the student will be able to meet these overall objectives:

• Plan and document the most commonly performed maintenance functions in complex enterprise networks
• Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
• Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
• Practice maintenance procedures and fault resolution in switching-based environments
• Practice maintenance procedures and fault resolution in routing-based environments
• Practice maintenance procedures and fault resolution in a secure infrastructure
• Troubleshoot and maintain integrated, complex enterprise networks

Prerequisites

CCNA certification, ROUTE and SWITCH attendance or familiarity with internetworking technologies and the ability to perform basic configuration of Cisco routers, including practical experience installing, operating, and maintaining Cisco routers and switches in an enterprise environment