Home ITIL Management Courses ITV23MB: ITIL® Manager's Bridge

ITV23MB: ITIL® Manager's Bridge
Course Length: 5 days.
Includes a 90 minute examination with 20 multiple-choice questions.

Overview
This course provides students with a path for holders of the Managers Certificate or multiple Practitioner certificates in IT Service Management based on ITIL® version 1 or 2 so they may achieve the new ITIL® version 3 Expert certification. Students will learn about the new principles introduced with ITIL® version 3, as well as the changes from previous versions. This intermediate course will allow students to focus on the application and analysis of the material while developing detailed comprehension of best practice guidance.

Audience
This course is intended for those who already hold the Managers Certificate in IT Service Management based on ITIL® version 2 and who want to achieve ITIL® version 3 Expert certification.
  
Outline
  1. Updating ITIL® Best Practice Guidance
  2. Service Management as a Practice
  3. How ITIL® Relates to other Complementary Frameworks, Standards and Guidance
  4. The Service Lifestyle
  5. Key Principles, Concepts and Definitions of the New Guidance
  6. New and Changed Processes
  7. How Technology Enables IT Service Management
  8. Considerations for Implementing IT Service Management
  9. Practice Examination

Prerequisites
Students participating in this course must have either: 
  • The Managers Certificate in IT Service Management based on ITIL® version 2; or
  • 12 credit points from ITIL® version 2 Practitioner courses.

EXCOM Educations IT Service Management courses and examinations are delivered through partnership with Contactability and Solisma, which are an ITIL® Accredited Training Provider (ATP) and EXIN Authorised Examination Center (AEC). ITIL® is a Registered Trade Mark of the Office of Government Commerce and is used here by Contactability under license from and with the permission of OGC.

This course will be available subject to final accreditation of the courseware and instructor by the Office of Government Commerce.

ITIL® is a Registered Community Trade Mark of the Office of Government Commerce.

 

More Information
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Price: $3950


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